Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your personal information.
1. Privacy Overview
At AutoCareInsure, we are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect several types of information from and about users of our services:
Personal Information You Provide
| Information Type | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email, phone number, address | Communication and quote delivery |
| Vehicle Information | Make, model, year, VIN, usage | Insurance quote calculations |
| Driver Information | License number, driving history, age | Risk assessment and pricing |
| Financial Information | Current insurance details, payment preferences | Policy comparison and setup |
| Demographic Data | Age, gender, marital status, occupation | Accurate quote generation |
Information We Collect Automatically
- Usage Data: How you interact with our website and services
- Device Information: IP address, browser type, operating system
- Location Data: General geographic location for localized quotes
- Cookies and Similar Technologies: For website functionality and analytics
Information from Third Parties
- Motor vehicle records and driving history reports
- Credit information (where permitted by law)
- Insurance claims history through industry databases
- Social media information (if you choose to connect accounts)
3. How We Use Your Information
We use the information we collect for the following purposes:
Primary Service Functions
- Quote Generation: Calculate and provide accurate insurance quotes
- Policy Comparison: Compare coverage options across multiple insurers
- Customer Service: Respond to inquiries and provide support
- Account Management: Maintain your account and preferences
Communication
- Send quotes, policy information, and service updates
- Provide customer support and respond to requests
- Send newsletters and educational content (with your consent)
- Notify you about changes to our services or policies
Service Improvement
- Analyze usage patterns to improve our website and services
- Conduct research and analytics for business intelligence
- Develop new features and functionality
- Ensure security and prevent fraud
Legal and Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and prevent illegal activities
- Enforce our terms of service and policies
- Protect our rights and the rights of our users
4. Information Sharing
We may share your information in the following circumstances:
Insurance Partners
Quote Generation
We share your information with licensed insurance companies to generate quotes. These partners are contractually obligated to protect your information and use it only for quote purposes.
Service Providers
- Technology Partners: Hosting, analytics, and software providers
- Communication Services: Email and SMS service providers
- Customer Support: Third-party support platforms
- Security Services: Fraud prevention and security monitoring
Legal Requirements
- In response to subpoenas, court orders, or legal processes
- To comply with applicable laws and regulations
- To protect our rights, property, or safety
- To investigate and prevent illegal activities
Business Transactions
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and improve our services:
Types of Cookies We Use
- Essential Cookies: Necessary for website functionality and security
- Analytics Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Advertising Cookies: Deliver relevant ads and measure effectiveness
Your Cookie Choices
You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our services.
Do Not Track
Our systems do not currently respond to "Do Not Track" signals from browsers. However, you can opt out of tracking through various industry tools and browser settings.
6. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- Encryption: All data transmission uses SSL/TLS encryption
- Access Controls: Multi-factor authentication and role-based access
- Network Security: Firewalls, intrusion detection, and monitoring
- Data Storage: Encrypted databases with regular security audits
Administrative Safeguards
- Employee training on data protection and privacy
- Background checks for personnel with data access
- Regular security assessments and penetration testing
- Incident response procedures for data breaches
Physical Safeguards
- Secure data centers with restricted access
- Environmental controls and monitoring systems
- Secure disposal of hardware and storage media
Security Notice
While we implement strong security measures, no system is completely secure. We encourage you to protect your account credentials and report any suspicious activity immediately.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
Retention Periods
- Quote Data: 2 years after last activity
- Account Information: Duration of account plus 3 years
- Customer Service Records: 5 years for quality and training
- Legal Documents: As required by applicable law
Data Deletion
After the retention period expires, we securely delete or anonymize your personal information. You may also request earlier deletion of your data, subject to certain legal and business requirements.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request copies of your personal information and details about how we use it
Right to Correct
Request correction of inaccurate or incomplete personal information
Right to Delete
Request deletion of your personal information under certain circumstances
Right to Opt-Out
Opt out of certain data processing activities and marketing communications
Right to Portability
Receive your personal information in a portable, machine-readable format
Right to Restrict
Request limitation of processing your personal information
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us About Privacy" section. We will respond to your request within 30 days.
9. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
Parental Notice
If you believe we have collected information from a child under 18, please contact us immediately. We will take steps to delete such information from our records.
Parents and guardians are responsible for monitoring their children's internet activities and ensuring they do not provide personal information to our services.
10. Third-Party Links and Services
Our services may contain links to third-party websites, applications, or services that are not owned or controlled by AutoCareInsure.
Third-Party Privacy Policies
We are not responsible for the privacy practices of third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
Insurance Company Websites
When you click through to an insurance company's website to purchase a policy, you will be subject to that company's privacy policy and terms of service.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
Notification of Changes
- Material changes will be communicated via email
- Updated policy posted on our website
- Change date updated in the policy header
- Continued use implies acceptance of changes
Your Options
If you do not agree with the updated Privacy Policy, you may discontinue use of our services and request deletion of your personal information.
12. Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
AutoCareInsure Privacy Officer
123 Insurance Avenue, Suite 100
New York, NY 10001
Email: [email protected]
Phone: 1-833-828-1228
Privacy Request Form: Available in your account settings
Response Time
We will acknowledge your privacy-related inquiries within 48 hours and provide a substantive response within 30 days.